Faq
Orders
The order must be placed online. Add the items to your cart and proceed to checkout by entering your billing and shipping information, then select your payment method.
After selecting the item you wish to purchase, if the site shows you the words "In stock - shipping within 24 hours", it means that the item in question is ready for delivery.
Otherwise, the working days necessary to supply the product will be indicated.If you need further information on the availability of the goods, contact the Service at the email address logistica@euro-racing.it
Otherwise, the working days necessary to supply the product will be indicated.If you need further information on the availability of the goods, contact the Service at the email address logistica@euro-racing.it
Some products are subject to packaging costs, which will be visible and added to the cart at the time of ordering.
For optimal protection of the products shipped, our packaging involves the use of specific products such as polyurethane foam, wooden coverings, structural supports.
For optimal protection of the products shipped, our packaging involves the use of specific products such as polyurethane foam, wooden coverings, structural supports.
Shipments and withdrawals
Delivery takes place within 24/48 hours, excluding weekends, throughout Italy, including the islands (48/72 hours). For foreign shipments, if your country is not among the destinations, we kindly ask you to contact Customer Service at the email address logistica@euro-racing.it
Yes, all shipments on national and international territory are entrusted to the GLS courier.
After we have entrusted the order to our courier, you will receive an email with a tracking link that will allow you to monitor the status of the shipment in real time.
Alternatively, you can check the progress of the shipment on the website www.gls-italy.com and enter the tracking code which will be sent to you via e-mail.
After we have entrusted the order to our courier, you will receive an email with a tracking link that will allow you to monitor the status of the shipment in real time.
Alternatively, you can check the progress of the shipment on the website www.gls-italy.com and enter the tracking code which will be sent to you via e-mail.
Yes, it must be communicated at the time of order confirmation.
Yes, it is possible to place the order online and collect directly in store and select "Collect on site" in the shipping method.
Payments
You can pay by credit card, PayPal, bank transfer or cash on delivery.For purchases in Italy, cash on delivery involves an increase on the total purchase price of €4 (this payment method is active only for retailers). For further details, you can consult the General Terms and Conditions of sale.
It is possible to pay in installments via HeyLight and PayPal payment methods.The first installment requires payment at the time of purchase.
If the order is already completed, it is not possible to change the payment method, but you can ask Customer Service if it is possible to cancel your order and possibly cancel it. You can then create a new order with the new desired payment method.
Billing
Yes, it is possible to receive an invoice. It will be sufficient to indicate it and enter the required and mandatory data for issuing the same, before finalizing the order.
If you need to change the billing address after completing the order, write to our Customer Service at logistica@euro-racing.it indicating the correct address to make the requested change.
My Account
To change your contact information, addresses and other personal data, simply log in to your account.
If you want to request a reset of your password, to finalize the change click on the link you will receive via e-mail and reset it as you prefer.
If you want to request a reset of your password, to finalize the change click on the link you will receive via e-mail and reset it as you prefer.
If you need to change the delivery address after completing the order, write to our Customer Service at logistica@euro-racing.it specifying the replacement delivery address. We will modify it directly if the shipment has not yet left, otherwise we will request the modification from our courier.
My Account
It is possible to make returns within the times and in the manner indicated in the "General conditions of use and sale". The return request form will be sent via e-mail upon order confirmation.
Once shipped, your return will take approximately a maximum of 7 working days to arrive at our warehouse. Upon receipt, our staff will check the item and register the return on our system, provided that the returned product complies with the return conditions. If so, we will subsequently proceed with the refund using the same payment method you selected for the purchase.
From the moment we issue the refund, the credit will be viewable within 5 working days. If you have already sent a return request and want to check its status, we invite you to check the e-mail communications relating to the progress of the procedure.
From the moment we issue the refund, the credit will be viewable within 5 working days. If you have already sent a return request and want to check its status, we invite you to check the e-mail communications relating to the progress of the procedure.
Yes, it is possible. It is necessary to forward the request via email to the email address logistica@euro-racing.it or via WhatsApp to the number +3938275926, where you will be given all the instructions for the purchase.
(The minimum amount is € 50 without a maximum limit).
Once the payment has been made, you will receive the personalized Gift & Ride in digital format.
(The minimum amount is € 50 without a maximum limit).
Once the payment has been made, you will receive the personalized Gift & Ride in digital format.
Using our Gift & Ride to make an online purchase is very simple, just enter the relevant code in the “Cart” under “Promotional Code”.
If the total of the order is higher than the amount available on the “Gift & Ride”, the system will ask you how you wish to pay the remaining amount.
If the total is lower, our system will only take the necessary amount, while the remaining amount will remain on your Gift & Ride for a future purchase.
We remind you that the validity of the Gift & Ride is indicated on the digital coupon and that it is not refundable.
If the total of the order is higher than the amount available on the “Gift & Ride”, the system will ask you how you wish to pay the remaining amount.
If the total is lower, our system will only take the necessary amount, while the remaining amount will remain on your Gift & Ride for a future purchase.
We remind you that the validity of the Gift & Ride is indicated on the digital coupon and that it is not refundable.
You can subscribe to our newsletter from our website by entering your email address in the appropriate field and you will receive an email to confirm your subscription.
To obtain the Birthday Discount Coupon, you must enter your date of birth when registering your account. You will automatically be added to our mailing list and 7 days before your birthday you will receive the Discount Coupon directly to the email address used for registration. The validity of the Coupon will be 7 days starting from your birthday.
We remind you that it cannot be combined with other coupons or promotions and, in the event of a return, exchange of goods or withdrawal of the product purchased using the Discount Coupon, the same will not be refunded and can no longer be used.
We remind you that it cannot be combined with other coupons or promotions and, in the event of a return, exchange of goods or withdrawal of the product purchased using the Discount Coupon, the same will not be refunded and can no longer be used.