Faq

The order must be placed online. Add the items to your cart and proceed to checkout by entering your billing and shipping information, then select your payment method.

After selecting the item you wish to purchase, if the site shows you the words "In stock - shipping within 24 hours", it means that the item in question is ready for delivery.
Otherwise, the working days necessary to supply the product will be indicated.If you need further information on the availability of the goods, contact the Service at the email address logistica@euro-racing.it

Some products are subject to packaging costs, which will be visible and added to the cart at the time of ordering.
For optimal protection of the products shipped, our packaging involves the use of specific products such as polyurethane foam, wooden coverings, structural supports.

You can pay by credit card, PayPal, bank transfer or cash on delivery.For purchases in Italy, cash on delivery involves an increase on the total purchase price of €4 (this payment method is active only for retailers). For further details, you can consult the General Terms and Conditions of sale.

It is possible to pay in installments via HeyLight and PayPal payment methods.The first installment requires payment at the time of purchase.

If the order is already completed, it is not possible to change the payment method, but you can ask Customer Service if it is possible to cancel your order and possibly cancel it. You can then create a new order with the new desired payment method.

Yes, it is possible to receive an invoice. It will be sufficient to indicate it and enter the required and mandatory data for issuing the same, before finalizing the order.

If you need to change the billing address after completing the order, write to our Customer Service at logistica@euro-racing.it indicating the correct address to make the requested change.

To change your contact information, addresses and other personal data, simply log in to your account.
If you want to request a reset of your password, to finalize the change click on the link you will receive via e-mail and reset it as you prefer.

If you need to change the delivery address after completing the order, write to our Customer Service at logistica@euro-racing.it specifying the replacement delivery address. We will modify it directly if the shipment has not yet left, otherwise we will request the modification from our courier.

It is possible to make returns within the times and in the manner indicated in the "General conditions of use and sale". The return request form will be sent via e-mail upon order confirmation.

Once shipped, your return will take approximately a maximum of 7 working days to arrive at our warehouse. Upon receipt, our staff will check the item and register the return on our system, provided that the returned product complies with the return conditions. If so, we will subsequently proceed with the refund using the same payment method you selected for the purchase.
From the moment we issue the refund, the credit will be viewable within 5 working days. If you have already sent a return request and want to check its status, we invite you to check the e-mail communications relating to the progress of the procedure.